Smooth practical experience. We managed to create a effortless interface and adapt our app for all dimensions of screens.
Automation/macros engine - Put in place difficult workflows employing our quick "if this - try this" engine. Here's an illustration bring about-motion: "In the event the ticket results in being overdue deliver an HTTP-ask for to an exterior URL"
Observe that If you're logging in immediately after becoming routinely logged out due to inactivity, you will end up returned to precisely the same display screen and Business you were being accessing whenever you ended up logged out. In the event you experienced switched businesses after logging in, this may be distinct from a default Business.
Here's how Jitbit's easy ticket method tracks and handles your customers' requests and will save your specialists' time:
Reviews by having an option to export to Excel and CSV: resolution time, time of day distribution, reaction speed, Kanban look at and many other. And in many cases a custom report builder. Monitor many purchaser support metrics, measure your brokers overall performance and so forth.
Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and run them from any application.
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Our IT ticketing software gives two-way e mail integration, file attachments, impressive ticket search, a Expertise Foundation and so considerably more. Although the best part is – if you don't want a certain aspect, you probably will not even see it. It is not going to get as part of your way right until your really have to have it.
Jitbit delivers the second type of IT guidance application - a web software that lets you Arrange and manage guidance tickets from customers and workforce.
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We have also rewritten the "recommended KB content" module to make use of an area (as in "your information will not be shared with anybody") Substantial Language Model (LLM) to vectorize a ticket and Track down similar articles, which increases relevance dramatically.